Privacy Policy
1. Who we are
This website and the product betterdesign.ai are operated by Better Labs Private Limited (“BetterLabs”, “we”, “us”), a company incorporated in India with its registered office at 642, Green Park, Ranjit, Avenue, Phase-1, Bulara, Gill, Ludhiana, Punjab, India - 141116.We are the data fiduciary responsible for your personal data.
2. Information we collect
- Information you provide: name, email address, and any message content when you contact us or sign up for our product.
- Account & usage data: account credentials, product usage, and content you create or upload while using betterdesign.ai.
- Technical data: IP address, device and browser information, and cookies used to operate and improve the service.
- Payment data: where you purchase a paid plan, payment is processed by a third-party payment gateway; we do not store your full card details.
3. How we use your information
- To provide, operate, and improve our products and services.
- To respond to your enquiries and provide customer support.
- To process payments and manage your subscription.
- To send service-related and, with your consent, marketing communications.
- To comply with legal obligations and prevent fraud or misuse.
4. Legal basis & consent
We process your personal data on the basis of your consent, to perform our contract with you, and to comply with applicable law. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
5. Sharing & disclosure
We do not sell your personal data. We share it only with trusted service providers (such as hosting, analytics, and payment processors) who act on our instructions, and where required by law or to protect our legal rights.
6. Data retention & security
We retain personal data only for as long as necessary for the purposes described above or as required by law. We apply reasonable technical and organisational security measures, including encryption in transit (HTTPS), to protect your data.
7. Your rights
Subject to applicable law, you have the right to access, correct, update, or erase your personal data, to withdraw consent, and to grievance redressal. To exercise these rights, contact us at info@betterlabs.live.
8. Cookies
We use essential cookies to operate the site and optional cookies for analytics. You can control cookies through your browser settings.
9. Grievance Officer
In accordance with Indian law, our Grievance Officer is Harpreet Singh, reachable at info@betterlabs.live. We will acknowledge and address complaints within the timelines prescribed by law.
10. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a revised “last updated” date.